The Narrative:
Digitizing the outback spirit requires more than a standard interface. It demands a digital campfire where community and commerce meet. For this project, the technical logic focused on high-impact storytelling and streamlined navigation for low-bandwidth environments. We built a platform that honors the grit of rural Australia, ensuring the local soul remains visible in a global digital landscape.
UX Workflow
A structured approach to transforming insights into impactful design solutions.
Discovery
Our discovery process bypassed traditional field research in favour of intensive stakeholder interviews and comprehensive desktop research.
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Discovery
Sketch
Explored low-bandwidth design patterns, sketching navigation flows that work seamlessly in areas with limited internet access.
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Sketch
Wireframing
Built wireframes prioritising essential content delivery and community engagement features for the Australian outback market.
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Wireframing
Prototyping
Developed high-fidelity prototypes tested with real users in remote communities, iterating based on authentic feedback.
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Prototyping
Before & After
Drag the slider to compare the transformation. See how research-driven design creates measurable impact.
The Narrative:
In the disability sector, technical precision is the foundation of human agency. The SCIA Employability platform was a transformation from a cold, bureaucratic legacy portal into a person-centred architecture. By distilling complex NDIS data into intuitive dashboards, we removed the technical anxiety that often blocks professional entry. This is UX design serving as a gateway to dignity.
UX Workflow
A structured approach to transforming insights into impactful design solutions.
Discovery
Conducted extensive interviews with NDIS participants and support coordinators to map pain points in the existing employment portal.
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Discovery
Sketch
Explored accessible design patterns, sketching interfaces that accommodate diverse abilities and assistive technologies.
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Sketch
Wireframing
Built WCAG-compliant wireframes with clear information hierarchy and reduced cognitive load for users.
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Wireframing
Prototyping
Created accessible prototypes tested with real NDIS participants, ensuring the platform serves those who need it most.
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Prototyping
Before & After
Drag the slider to compare the transformation. See how research-driven design creates measurable impact.
The Narrative:
Revard App: Gamifying discipline requires a delicate balance between parental boundaries and childhood motivation. The Revard App is a dual-interface ecosystem designed to bridge that gap. The architecture focuses on a high-reward visual language for children and a clear, data-driven command centre for parents. It is a technical solution to a modern human friction: the screen-time struggle.
The Discovery
Mindmap & Research
We mapped the psychology of modern parenting. Through stakeholder interviews and competitive desktop research, we identified a critical "motivation gap" in existing screen-time tools.
The Motivation Gap
The Blueprint
Sketches & Wireframes
Every pixel was earned through iteration. We began with low-fidelity sketches focusing on the "Single Hand Rule" for parents and "High-Reward Visuals" for children. Mid-fidelity wireframes followed, establishing a dual-interface logic that manages complex rules without cognitive overload.
Low-Fidelity Sketches
Mid-Fidelity Wireframes
The System
High-Fidelity UI
The final system delivers a seamless dual-interface experience. Parents get a command centre: children get a reward playground.
The Interaction
Prototype & High-Fidelity
UX is a living thing. Our interactive prototypes allowed us to test the "Micro-Incentive" feedback loop, ensuring the child feels rewarded instantly for every minute of discipline.
The Narrative:
The architecture of empathy begins with deep research into marginalized user journeys. For The Big Issue, we mapped the transition from physical street-level transactions to a frictionless digital donation flow.
The Brief
Transform the fragmented user experience of a social enterprise into a cohesive, interactive digital journey. The goal is to sustain vendor income by bridging the gap between declining print sales and modern digital reading habits.
The Scope
- UX Audit: Benchmarking global street papers and digital competitors.
- User Research: Synthesizing data from 113 survey participants and in-depth interviews.
- Strategic Roadmap: Creating a multi-phase implementation plan for digital transformation.
Research Methods
Survey Insights
Not seeing vendors or payment inconvenience
Target Audience
User Persona
Frustrations
- •Friction in physical transactions and lack of cash
- •Wants to support vendors but rarely carries cash
- •Uncertain where digital donations go
Goals
- •Make a direct, transparent social impact
- •Convenient, mobile-first digital experiences
- •Support vendors directly
The Strategic Solution
Strategic Pillars
Vendor-Linked Digital
Unique QR codes allow instant mobile wallet payments, crediting vendors in real-time.
Radical Transparency
Clear dashboards showing exactly what portion of the sale goes to the vendor.
Zero-Friction Access
No app required. A responsive, mobile-optimised web reader for instant access.
Education & Awareness
Omnichannel campaigns (Transit, Social) educating donors on cashless support.
The approach centres vendor empowerment, user trust, social impact, and frictionless digital convenience: positioning The Big Issue for sustainable, scalable impact in the digital era.